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회사 소개
Snowflake
Snowflake delivers the Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the Data Cloud.
Senior Cloud Support Engineer - Data Platform / 시니어 클라우드 서포트 엔지니어 - 데이터 플랫폼
Snowflake 대한민국 서울 서울 1주 전 지원자 10명
- 풀타임 · 대리
- 직원 1,001 - 5,000명 · 소프트웨어 개발
There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform. Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Ideally, you have worked in a 24x7 environment, handled all tiers of support issues, been on-call during weekends, and familiar with Salesforce Service cloud.
An experienced Senior Cloud Support Engineer has arguably one of the most impressive confluence of holistic skills in all professions, all of which directly translate to other career choices either within or outside Support, including:
How do you want to make your impact?
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform. Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Ideally, you have worked in a 24x7 environment, handled all tiers of support issues, been on-call during weekends, and familiar with Salesforce Service cloud.
An experienced Senior Cloud Support Engineer has arguably one of the most impressive confluence of holistic skills in all professions, all of which directly translate to other career choices either within or outside Support, including:
- Strong Customer Advocacy skills
- Strong communication skills in English, both written and verbal
- Strong troubleshooting skills to logically go about solving problems
- Subject Matter Expertise in one or more technical area(s)
- Strong teaming skills in a highly collaborative environment and the ability to function in global arenas
- Provide email, web, and phone support to Snowflake customers and partners
- Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to internal and external knowledge base
- Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution.
- Participate in weekend on-call support rotation
- Work on technical and non-technical projects
- B.S. or M.S degree in CS, MIS or equivalent discipline
- 5-10 years of experience in a Technical Support or similar function.
- Experience in a designated customer-focused support role providing a personalized support experience with deeper knowledge of customer environment
- Good understanding of Amazon AWS(SQS, SNS, API Gateway, S3, Route 53) and/or similar services in Microsoft Azure ecosystems , Google Cloud.
- Experience in ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines.
- Experience in SPARK, KAFKA systems.
- Experience in using 3rd Party troubleshooting tools like Wireshark, Fiddler, Process Monitor/Explorer.
- Experience in analyzing the tcpdump, Fiddler Trace.
- Capturing the heap dump and analyzing the heap dump.
- Capturing the Stack trace and analyzing the trace.
- Foundational SQL experience/usage.
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors).
- Experience in Configuring\Troubleshooting Drivers like ODBC, JDBC, GO, .Net .
- Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
- Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
- Scripting/coding experience in Python, Java.
- Must have proficiency in Korean language.
- Excellent reading, writing and speaking skills in English and Korean.
- Experience working with big data and/or MPP (massively parallel processing) databases.
- Understanding of Data Warehousing fundamentals and concepts
- Database migration and ETL experience.
- Scripting/coding experience In any of the following: .Net, NodeJS, R, GO.
- Experience supporting applications running on either Amazon AWS or MS Azure.
- Experience with virtualization solutions (vmware, docker, virtualbox, etc)
- Understanding of cloud computing security concepts
How do you want to make your impact?
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https://sorilovelylife.blogspot.com/2019/08/blog-post_25.html
미국투자 시 알아두면 좋은 사이트
https://sorilovelylife.blogspot.com/2020/08/blog-post_25.html
재밌고, 유익한 책 모음
https://sorilovelylife.blogspot.com/2020/04/adsbygoogle-window_67.html
한국주식, 미국주식 직접해보며
만들어본 주식꿀팁을 모았습니다!!
오늘 많은 돈을 벌고 싶으면 아래를 클릭하세요
https://sorilovelylife.blogspot.com/2020/04/adsbygoogle-window_28.html
한국사람들이 생각하는 결혼에 대한 모든 것!!!
https://sorilovelylife.blogspot.com/2019/08/blog-post_99.html
시설관리는 무슨을 할까?부터 시설관리업무 후기를 한눈에 보이게 모았다!!!
시설관리 정보를 보시길 원하시면 아래를 클릭하세요
https://sorilovelylife.blogspot.com/2019/08/blog-post.html
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